You can pay for your order in a 100% secure manner by the following means of payment:
- Credit card (CB, Visa, Mastercard, American Express, etc.)
- Direct bank transfer
- Apple Pay
- Google Pay
- SEPA Direct Debit
- Przelewy24 (P24)
Once your order has been confirmed, it's no longer possible to modify its content. If your delivery address is incorrect, feel free to contact us via our contact form or by email (email@example.com) as soon as possible, we will do our best to modify your address before shipping your package.
Once your order is validated, it's sent to our warehouse for processing. If your order has already been dispatched it's no longer possible to cancel it, but in the case that it's still being prepared, we still may be able to proceed to its cancellation (note that we cannot guarantee it at 100%). So please contact us as soon as possible via our contact form or by email at firstname.lastname@example.org, we will do our best to manage your request.
Yes we do 🙂. However, it happens that some types of products can not be shipped to some specific places, in which case we will inform you and we will fully refund the items.
Our offices are in in Edinburgh, United Kingdom.
Our warehouses are located in China.
In most cases, no. However, depending on your country's law, when goods arrive in your country, some parcels can be randomly selected for inspection. If so, there may be taxes and duties. Selection of parcels depends on the inspection officer. We, as provider, cannot control this. Please note that paying duties and taxes is the responsibility of the order person or buyer.
We usually process orders within 1 to 4 business days, then the average delivery time goes from 7 to 20 days.
Once your order is processed, you will receive a shipment confirmation email with an online tracking number.
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. Please don't forget that you can track your order and know its whereabouts at any time. But anyways, if you have any question, feel free to contact us via our contact form or by email at email@example.com.
Depending on your order, some items can be shipped separately. If the ordered items are shipped from 2 different warehouses, then you will receive 2 packages. In this case the missing items of your order are likely to arrive shortly.In the case that your order has been shipped in a single package or if all your packages have already arrived, please contact us via our contact form or by email at firstname.lastname@example.org, we will ship you the missing items.
We are sorry to hear that. Please send us a picture of the item to email@example.com and we will re-ship your order as fast as possible.
We accept returns within 15 days after the reception of your package. The item must be returned to us in its original condition (packaging, accessories, instructions). Please note that the return costs are your responsibility.
In case of cancellation of your order, the refund will be made immediately via the payment method that has been initially used.In case of a return, the refund will be made after reception and verification of the returned item(s).